Emergency Services

Lamont County coordinates and maintains 9-1-1 emergency response services such as fire response services, ambulance services, and protective services. An emergency can be any type of incident where injury to people or property may occur. Examples of an emergency can be accidents with injuries, fires of any kind, medical emergencies, and any crime that is in progress.

Calling 9-1-1

9-1-1 dispatchers are trained to take all calls very seriously so please call 9-1-1 only in the case of an emergency.

  • Keep your address and phone number posted near every phone in your house. It is very stressful during an emergency and it is very easy to forget your address. By posting this information, you as well as any visitors at your home can dial 911 and get help quickly.
  • Speak clearly and calmly at all times. Do not yell into the phone.
  • Listen closely to the questions and try to answer all the questions that are asked by the operator.
  • Always try to provide as much information to the dispatcher as possible. Remember the “Who, What, When, and Where” rule.
  • Make sure kids of all ages know how to use 9-1-1. Help your children learn their address and phone number at an early age.
  • Do not program 9-1-1 into your auto-dial telephone. You won’t forget the number and programming the number invites accidental dialing of the number.
  • If 9-1-1 is dialed by mistake, please stay on the line and let the dispatcher know there is no problem and it was a dialing error.
  • Never disconnect until told to do so by the dispatcher.

Calling 9-1-1 From a Mobile Phone

Mobile phones can be important safety tools, but because they are mobile, they aren’t associated with one fixed location or address. This mobility makes it harder for both service providers and 9-1-1 operators to pinpoint the location of a 9-1-1 call.

When a 9-1-1 call is made from a mobile phone, the mobile carrier connects the emergency call to a 9-1-1 call centre that serves the area of the cellphone tower that the call is connected to. Because of the nature of the towers, in some areas of Lamont County, your signal may connected to a tower far from your location, and therefore will not be able to provide an accurate location for Emergency Response to locate you.

When calling 9-1-1 from your mobile phone, provide the operator with the exact location of the incident, i.e. municipal address, county address (twp/range) or, in the event of a highway vehicle incident, as close an estimate that you can provide.In some cases, landmarks can be helpful.

Emergency Preparedness

In the midst of rushing through everyday life, it’s important to take a minute or two to prepare for emergencies. Being prepared helps you and your family minimize the impact of a disaster such as a winter storm or an emergency such as a broken leg. The best way to make your family and your home safer is to be prepared before disaster strikes.

Shelter in Place

During an emergency you may be advised to shelter in place, as a safety action in case of an outdoor/airborne release of a hazardous substance. Steps to shelter in place include:

  • Bring all people and pets inside
  • Close and lock all outside doors and windows
  • Turn down the furnace
  • Turn off all appliances that use outside air
View a video produced by NR CAER on Sheltering In Place in below:

Get a Kit

Prepare or purchase a first aid kit and show each member of the family where it is located and how to use it.
Have at least one fire extinguisher in your house hold. Don’t forget to get your fire extinguisher inspected at least once a year.
Build a disaster supplies kit that includes enough supplies for each family member for three days. Remember to check your kit every six months.

Make a Plan

Make a family communications plan that includes an evacuation plan and coordinates with your school, work and community communication plans. Practice this plan with your entire family.

Be Informed

  • Know what may happen and how you can help.
  • Learn what disasters or emergencies may occur where you live, work and play and how they can affect you, your family and community.
  • Identify how authorities will notify you and how you will get important information.
  • Take the time to get trained in CPR and basic first aid.