Emergency Services

Lamont County coordinates and maintains 9-1-1 emergency response services such as fire response services, ambulance services, and protective services. An emergency can be any type of incident where injury to people or property may occur. Examples of an emergency can be accidents with injuries, fires of any kind, medical emergencies, and any crime that is in progress.

Calling 9-1-1

9-1-1 dispatchers are trained to take all calls very seriously so please call 9-1-1 only in the case of an emergency.
  • Keep your address and phone number posted near every phone in your house. It is very stressful during an emergency and it is very easy to forget your address. By posting this information, you as well as any visitors at your home can dial 911 and get help quickly.
  • Speak clearly and calmly at all times. Do not yell into the phone.
  • Listen closely to the questions and try to answer all the questions that are asked by the operator.
  • Always try to provide as much information to the dispatcher as possible. Remember the “Who, What, When, and Where” rule.
  • Make sure kids of all ages know how to use 9-1-1. Help your children learn their address and phone number at an early age.
  • Do not program 9-1-1 into your auto-dial telephone. You won’t forget the number and programming the number invites accidental dialing of the number.
  • If 9-1-1 is dialed by mistake, please stay on the line and let the dispatcher know there is no problem and it was a dialing error.
  • Never disconnect until told to do so by the dispatcher.

Calling 9-1-1 From a Mobile Phone

Mobile phones can be important safety tools, but because they are mobile, they aren’t associated with one fixed location or address. This mobility makes it harder for both service providers and 9-1-1 operators to pinpoint the location of a 9-1-1 call.

When a 9-1-1 call is made from a mobile phone, the mobile carrier connects the emergency call to a 9-1-1 call centre that serves the area of the cellphone tower that the call is connected to. Because of the nature of the towers, in some areas of Lamont County, your signal may connected to a tower far from your location, and therefore will not be able to provide an accurate location for Emergency Response to locate you.

When calling 9-1-1 from your mobile phone, provide the operator with the exact location of the incident, i.e. municipal address, county address (twp/range) or, in the event of a highway vehicle incident, as close an estimate that you can provide.In some cases, landmarks can be helpful.

Home & Business Monitored Alarms


What To Do When Your Monitored Alarm Activates:

If your alarm system activates and it is an emergency situation, immediately evacuate your home or business and call 911. If you don’t know why your alarm system is going off it can still be a life-threatening situation, and you still need to evacuate and call 911.

If you alarm system is monitored by an alarm company they will also be calling emergency services. Please call 911 in addition to the alarm company calling.


If your alarm system activates and it’s a known non-emergency (burnt toast, dirty oven, or steam), and you do not advise your alarm company, emergency services in your area WILL respond.

If your residence or business experiences multiple “non-emergency” alarms, and emergency services are dispatched, you may be charged a fee for the response.

If you silence your alarm from your panel or if your alarm system automatically silences after a pre- determined time, this DOES NOT cancel the alarm signal to the alarm company’s dispatch centre. They will be calling emergency services to respond to your location.

If your alarm system goes off in a non-emergency:
  • Know your alarm company’s dispatch centre phone number
  • Know your pass code to access your panel to silence/cancel your alarm
  • Once you silence or cancel you alarm, you need to call your alarm company’s dispatch centre as soon as possible to “stand down” emergency responders.
ATTENTION NEEDED: Residential and Commercial Alarms phone number is changing.
In order for alarm companies to call into the 911 public service answering point, they need a dedicated phone number, this is due to alarm company dispatch centres being out of local 911 calling areas.

The phone number for the Lamont County area and all towns, villages within the county is changing. After December 31st the current number will no longer work and your alarm company will not be able to contact the 911 dispatch centre.


If the alarm-monitoring company is not aware of the change, please ask them to change their long-dial “Alarm Line” number as follows:

Old number– 780 449-6707
New number (effective 09/25/2017) – 780 449-9701

Emergency Preparedness

In the midst of rushing through everyday life, it’s important to take a minute or two to prepare for emergencies. Being prepared helps you and your family minimize the impact of a disaster such as a winter storm or an emergency such as a broken leg. The best way to make your family and your home safer is to be prepared before disaster strikes.

Shelter in Place

During an emergency you may be advised to shelter in place, as a safety action in case of an outdoor/airborne release of a hazardous substance. Steps to shelter in place include:
  • Bring all people and pets inside
  • Close and lock all outside doors and windows
  • Turn down the furnace
  • Turn off all appliances that use outside air
View a video produced by NR CAER on Sheltering In Place in below:

Get a Kit

Prepare or purchase a first aid kit and show each member of the family where it is located and how to use it.
Have at least one fire extinguisher in your house hold. Don’t forget to get your fire extinguisher inspected at least once a year.
Build a disaster supplies kit that includes enough supplies for each family member for three days. Remember to check your kit every six months.

Make a Plan

Make a family communications plan that includes an evacuation plan and coordinates with your school, work and community communication plans. Practice this plan with your entire family.

Be Informed

  • Know what may happen and how you can help.
  • Learn what disasters or emergencies may occur where you live, work and play and how they can affect you, your family and community.
  • Identify how authorities will notify you and how you will get important information.
  • Take the time to get trained in CPR and basic first aid.